9nnn Privacy Policy – How We Handle Your Data

1. Introduction

This Privacy Policy explains how 9nnn ("we", "us", "the Platform") collects, uses, stores and protects the personal data of players who access 9nnn.pro. It applies to everyone who creates an account, browses the Platform, makes a deposit or withdrawal in PKR, or contacts 9nnn support.

By registering an account or using any 9nnn service, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions and the Responsible Gaming guidelines, both of which are part of your agreement with 9nnn.

We take privacy seriously — not because a policy page requires us to say that, but because the trust of Pakistan players matters to how this platform operates. If you have questions about anything in this policy that are not answered here, contact support through live chat when you are logged in.

2. Data We Collect

9n nn collects personal data in the following categories, depending on how you interact with the Platform:

Account Registration Data

When you create an account, we collect your full name, date of birth, email address, and a contact number. This data is required to open and maintain your account. Without it, we cannot verify your identity or process withdrawals.

Verification (KYC) Data

When account verification is required — typically before a significant withdrawal or if unusual activity is detected — we may collect copies of your CNIC, passport, or other government-issued identification, as well as proof of ownership of the payment method you use. This data is handled with particular care and is accessed only by staff responsible for compliance and verification.

Transaction Data

All deposits and withdrawals in PKR are logged, including the amount, date, time, payment method used, and the reference provided by the payment provider. This data is essential for account management, dispute resolution, and fraud prevention.

Usage and Behavioural Data

We collect data about how you use the Platform — which games you play, how long sessions last, bet sizes and frequency, and which features you interact with. This data is used to personalise your experience, detect unusual activity, and improve the Platform over time.

Technical Data

When you access 9nnn, we automatically collect your IP address, device type, browser type and version, operating system, and session timestamps. This data helps us manage platform security and diagnose technical issues.

Communication Data

If you contact 9nnn support via live chat or email, we retain records of that communication. This helps us resolve disputes accurately and maintain a history of any commitments made to you regarding your account.

Data Category	Examples	Primary Purpose
Registration	Name, DOB, email, phone	Account creation and login
Verification (KYC)	CNIC, passport, payment proof	Identity verification and withdrawals
Transaction	PKR amounts, method, timestamps	Payment processing and records
Usage	Games played, session length, bets	Personalisation and fraud detection
Technical	IP address, device, browser	Security and diagnostics
Communications	Support chat and email records	Dispute resolution and service history

3. How We Use Your Data

The data 9nnn collects is used for the following purposes:

• Operating your account — maintaining your balance, processing deposits and withdrawals in PKR, authenticating logins, and providing access to games and betting markets.
• Identity verification — confirming that you meet the 18+ age requirement and that your account details are accurate before processing large withdrawals.
• Fraud and abuse prevention — detecting multiple accounts, unusual betting patterns, suspected bonus abuse, and payment fraud.
• Platform improvement — understanding which features players use most, identifying performance issues, and making decisions about new features or game content.
• Responsible gaming — monitoring for signs of problematic usage patterns and ensuring that self-exclusion or limit settings are respected across sessions.
• Communications — sending you account-related notifications, updates to terms or policies, and — where you have opted in — promotional offers relevant to your use of the Platform.
• Legal compliance — maintaining records as required by applicable laws and responding to legitimate legal requests.

We do not use your data to make fully automated decisions that have a significant legal or similarly significant effect on you without human oversight. Decisions such as account closure or withdrawal holds involve human review.

4. Sharing Your Data

9nnn does not sell personal data to third parties. We share data only where necessary to deliver the services you use, and only with parties who are required to handle it responsibly under their own policies and applicable laws.

Payment Processors

When you deposit or withdraw in PKR using JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets, the transaction data required to complete that payment is shared with the relevant payment provider. Each provider operates under its own data handling policies. 9nnn shares the minimum data required for the transaction.

Game Providers

Third-party game providers — such as those supplying live casino tables, slots, or crash games — may receive a session token and your account currency to deliver the game. They do not receive your full personal profile. Game sessions are authenticated through secure API connections.

Fraud Prevention and Security Services

9nnn may share technical data — such as IP addresses, device fingerprints and session patterns — with third-party security services to detect and prevent fraudulent activity, multi-accounting, and payment fraud. This processing is carried out under strict data processing agreements.

Legal Requirements

If 9nnn receives a valid legal request for data — such as a court order or a formal request from a law enforcement body — we may be legally required to comply. We will not share data beyond what is specifically required by such a request.

5. Payment Data and PKR Transactions

Given that all 9nnn transactions are processed in PKR using local payment methods, we want to be specific about how payment data is handled. When you make a deposit using JazzCash or Easypaisa, the transaction is initiated through the provider's secure API. 9nnn receives a confirmation of the payment — including the amount and reference — but does not receive or store your mobile wallet PIN or full account credentials.

For bank transfers, 9nnn records the amount received, the sending bank's reference, and the date of the transaction. For card payments, card numbers are tokenised by the payment processor — 9nnn stores only a masked reference, not your full card number or CVV.

Transaction records are retained for a period consistent with our legal obligations and the timeframes required to resolve any disputes. These records can be accessed on request by the account holder through support.

6. Cookies and Tracking Technologies

9nnn uses cookies and similar technologies to operate the Platform and understand how it is used. A cookie is a small text file stored on your device when you visit a website. 9nnn uses the following types of cookies:

• Essential cookies — required for the Platform to function. These maintain your login session, remember your balance display preferences, and keep your game session active. These cannot be disabled without affecting your ability to use the Platform.
• Analytics cookies — used to understand which pages and features are used most, how long sessions last, and where players encounter issues. This data is aggregated and anonymised — it is not linked to your personal account profile.
• Preference cookies — used to remember settings you have chosen, such as language preferences or notification settings, so you do not have to re-enter them each visit.

9nnn does not use third-party advertising cookies or tracking pixels that report your activity to external ad networks. You can manage cookies through your browser settings. Disabling essential cookies will affect your ability to stay logged in and use the Platform normally.

7. Data Retention

9nnn retains personal data for as long as your account is active and for a period after closure to meet legal and compliance obligations. The specific retention periods that apply are as follows:

• Account registration data — retained for the life of the account and for a period of up to five years after account closure.
• KYC verification documents — retained for a minimum of five years from the date of verification, consistent with standard record-keeping requirements for financial services.
• Transaction records — retained for a minimum of five years from the date of each transaction.
• Support communications — retained for a minimum of two years from the date of the most recent communication related to a given matter.
• Analytics and usage data — retained in anonymised form for platform improvement purposes; personally identifiable usage logs are retained for up to two years.

When the applicable retention period expires, data is deleted or anonymised. You may request early deletion of certain categories of data — this is addressed in Section 9 on your rights.

8. Security

9nnn uses a combination of technical and organisational measures to protect your personal data. These include:

• Encryption of data in transit using industry-standard TLS protocols.
• Encryption of sensitive data at rest, including KYC documents and payment references.
• Role-based access controls ensuring that staff can only access personal data relevant to their specific job function.
• Regular internal reviews of security practices and access logs.
• Automatic session timeouts to reduce the risk of unauthorised access to logged-in accounts.

No platform can guarantee absolute security against all possible threats. If you become aware of any suspicious activity on your account, contact support immediately. We also recommend using a strong, unique password for your 9nnn account and not sharing your login credentials with anyone.

In the event of a data breach that affects your personal data in a material way, 9nnn will notify affected account holders through the contact details on file as promptly as the circumstances allow.

9. Your Data Rights

As a 9nnn account holder, you have the following rights with respect to your personal data. To exercise any of these rights, contact 9nnn support through live chat when logged in, or via the contact address below. We will respond within a reasonable timeframe and verify your identity before processing any request.

10. Minors

9nnn is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we have reason to believe that an account has been created by or is being used by a minor, the account will be suspended immediately and any data collected will be handled in accordance with the circumstances of that case.

If you are a parent or guardian and believe a minor has created an account on 9nnn, contact support immediately. We will investigate promptly and take appropriate action, including closure of the account and return of any deposited funds as applicable.

11. Changes to This Privacy Policy

9nnn may update this Privacy Policy from time to time to reflect changes in the Platform, applicable laws, or data processing practices. When material changes are made, registered users will be notified through the contact method on file before the changes take effect.

Continued use of the Platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised policy. The current version is always available at this page. The date shown at the top of this page reflects when the policy was most recently reviewed.

12. Contact and Data Queries

For any questions about this Privacy Policy, or to exercise any of your data rights, contact 9nnn support through live chat when logged into your account. You can also check the FAQ page for answers to the most common privacy-related questions.

When contacting us about a data request, please include your registered account email address and a clear description of your request so we can locate your records and respond accurately. We will confirm receipt and respond within a reasonable timeframe. Identity verification will be required before any data is disclosed or deleted.